The SaaS-company fulfillmenttools is the Agentic Order Management System built for modern enterprise retail. The platform connects fulfillment operations with AI‑driven decision-making, giving users the intelligence to act and providing external AI agents with a real‑time operational foundation. Instead of relying on static rules, fulfillmenttools introduces embedded AI agents that support and automate decisions across the entire order lifecycle — from routing and inventory balancing to availability promising, exception handling, and execution. This way, the platform enables retailers and brands worldwide to improve the order related customer experience and enhance efficiency, thereby increasing sales and profitability.

Leveraging 90 years of retail experience from the REWE Group and 10 years of order fulfillment experience, fulfillmenttools combines tech expertise with retail DNA. Built on an API‑first, MACH‑certified architecture, fulfillmenttools unifies inventory, orders and fulfillment operations into one intelligent decision layer. Its Global Inventory Hub provides a single, always‑accurate view of stock and availability across stores, warehouses, suppliers, and partners. Real‑time Availability and Promising ensures delivery promises remain achievable, while the Advanced Order Routing engine continuously adapts decisions based on inventory, capacity, and changing network conditions. Order Management is the control center that monitors every order in real-time, rerouting, resolving exceptions, and keeping execution on track.